Client Care

Returns

If a piece is not right, it goes back. We would rather take a return than have a garment sit unworn.

Window: Fourteen days from delivery.
Condition: Unworn, unwashed, with the hang tag still attached. Keep the box — it is the return packaging.
Collection: Complimentary across the UAE — we arrange the courier. Elsewhere, return shipping is at your cost unless the piece is faulty.
Refund: To the original payment method within five working days of the piece reaching the atelier.
Exchange: Any size or colourway, subject to availability. No charge either way.
Not returnable: Made-to-measure pieces, and anything altered at your request. Faulty goods are always covered, regardless.

To start a return, write to care@elané.com with your order number. We reply within one working day and arrange the collection from there.

If something has gone wrong with a seam, a fastening or a colour, tell us even if the fourteen days have passed. Construction faults are ours to fix.