Client Care
Shipping
Every order leaves the atelier in a rigid box, sealed by hand. Nothing ships in a polybag.
- United Arab Emirates
- Complimentary on every order. One to two working days. Same-day within Dubai on orders placed before 12:00.
- Pakistan
- AED 45, or complimentary above AED 900. Three to five working days. Duty is calculated and included at checkout — never collected on delivery.
- GCC
- AED 60 to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. Two to four working days.
- Rest of world
- Calculated at checkout. Five to ten working days. Import duty is the recipient's responsibility outside the GCC and Pakistan.
- Dispatch
- Orders placed before 14:00 GST dispatch the same working day.
- Tracking
- Sent by email when the order leaves the atelier.
Made-to-measure and Signature pieces cut to order dispatch in three weeks. You will be told the date at the time of purchase, not after it.
We do not ship on Fridays or public holidays in the UAE. An order placed on a Thursday evening leaves on Sunday.